Customer Support & Billing Specialist

Kedia Corporation; Norfolk (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A technology-driven company in Norfolk, VA is seeking a Customer Service Representative to deliver exceptional user experiences and support customers with their inquiries. In this role, you'll interact directly with customers, resolve issues, and maintain records. Ideal candidates should have excellent communication skills and a strong service orientation. This position offers a dynamic work environment where innovation and customer satisfaction are prioritized.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions, recording inquiries and complaints.
• Check to ensure changes were made to resolve customers' issues.
• Determine charges for services requested and collect payments.
• Refer unresolved grievances to designated departments.
• Notify customers of claim investigation results.
• Resolve service or billing complaints by performing necessary actions.
• Prepare invoices for returned goods.
• Assess validity of complaints regarding services.
• Obtain relevant information to understand issues.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Customer relationship management (CRM) software

Contact center software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A technology-driven company in Norfolk, VA is seeking a Customer Service Representative to deliver exceptional user experiences and support customers with their inquiries. In this role, you'll interact directly with customers, resolve issues, and maintain records. Ideal candidates should have excellent communication skills and a strong service orientation. This position offers a dynamic work environment where innovation and customer satisfaction are prioritized.