Inbound Sales Specialist — Customer Solutions

The Results Companies; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading customer experience firm is seeking a Sales Representative in Richmond, VA. The role involves handling inbound calls from customers regarding services, billing, and technical issues. Candidates must have a high school diploma or GED and be proficient in typing. The position requires strong listening and negotiation skills, with a focus on providing excellent customer service. This is an equal opportunity employer offering a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Proficient typing speed of 25 WPM is required.
• Must provide documentation for employment eligibility in the U.S.

Responsibilities

• Handles inbound calls regarding services, billing, and technical concerns.
• Documents customer calls in the database system.
• Multitasks effectively during customer interactions.

Skills

Listening

Negotiation

De-escalation

Proficient typing

Computer navigation

Education

High School Diploma or GED

Job description

A leading customer experience firm is seeking a Sales Representative in Richmond, VA. The role involves handling inbound calls from customers regarding services, billing, and technical issues. Candidates must have a high school diploma or GED and be proficient in typing. The position requires strong listening and negotiation skills, with a focus on providing excellent customer service. This is an equal opportunity employer offering a supportive work environment.