ATAM: Client-Focused Tech Support & Onboarding

Yardi Systems; Irving (TX); Presencial; USD 43.000 - 45.000; Jornada completa

Descripción de la vacante

Yardi Systems is seeking an Associate Technical Account Manager to support multifamily clients with software implementation, onboarding, and day-to-day use of our property management solutions. You will configure deployments, guide setup, and troubleshoot to ensure a seamless client experience.

You’ll build expertise across Yardi’s suite, collaborate with internal teams, and travel as required for training.

Formación

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.

Responsabilidades

• Provide technical software support, setup, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share relevant product features, best practices, and personalized guidance to clients.
• Collaborate with cross-functional teams to resolve challenges and deliver innovative solutions.
• Continuously learn about our products and industry trends to drive client success.

Conocimientos

Customer service

Communication

Troubleshooting

Problem solving

Relationship building

Learning agility

Educación

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences

Herramientas

Yardi

Descripción del empleo

Yardi Systems is seeking an Associate Technical Account Manager to support multifamily clients with software implementation, onboarding, and day-to-day use of our property management solutions. You will configure deployments, guide setup, and troubleshoot to ensure a seamless client experience.

You’ll build expertise across Yardi’s suite, collaborate with internal teams, and travel as required for training.