Tech Repair Specialist — In-Store Support

Best Buy; Medford (OR); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our Medford store provides technology support by diagnosing and repairing devices, while delivering exceptional customer service. You’ll work with fellow agents to troubleshoot, follow repair procedures and help customers maximize their tech experiences.

The role requires a customer-first mindset, strong technical abilities, and flexibility to work a schedule that includes holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing and repairing technology

Customer service mindset

Flexible schedule availability

Consumer electronics knowledge

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our Medford store provides technology support by diagnosing and repairing devices, while delivering exceptional customer service. You’ll work with fellow agents to troubleshoot, follow repair procedures and help customers maximize their tech experiences.

The role requires a customer-first mindset, strong technical abilities, and flexibility to work a schedule that includes holidays, nights and weekends.