In-Store Advanced Tech Repair Specialist

Best Buy; Holyoke (MA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Holyoke, MA is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers on-site. You’ll work with other Agents to troubleshoot devices and provide clear explanations.

This part-time role focuses on hands-on repair, exceptional service, and keeping documentation up to date. You’ll need a flexible schedule including holidays, nights and weekends, and a passion for consumer electronics.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Repair knowledge

Consumer electronics

Flexible schedule

Job description

Best Buy in Holyoke, MA is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers on-site. You’ll work with other Agents to troubleshoot devices and provide clear explanations.

This part-time role focuses on hands-on repair, exceptional service, and keeping documentation up to date. You’ll need a flexible schedule including holidays, nights and weekends, and a passion for consumer electronics.