Tech Repair Specialist: Diagnostics & Customer Care

Best Buy; Green Bay (WI); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits package

Job summary

Best Buy’s Geek Squad Advanced Repair Technician position at our local store focuses on diagnosing, repairing and supporting customers with technology products. You will work with other Agents to deliver exceptional service, both in person and over the phone, while following standard procedures for repairs and troubleshooting.

You’ll maintain documentation, stay current on knowledge and certifications, and adapt to a flexible schedule including holidays, nights and weekends to meet customer

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Tech repair experience

Consumer electronics knowledge

Customer service mindset

Flexible schedule availability

Job description

Best Buy’s Geek Squad Advanced Repair Technician position at our local store focuses on diagnosing, repairing and supporting customers with technology products. You will work with other Agents to deliver exceptional service, both in person and over the phone, while following standard procedures for repairs and troubleshooting.

You’ll maintain documentation, stay current on knowledge and certifications, and adapt to a flexible schedule including holidays, nights and weekends to meet customer