In-Store Tech Repair Specialist - Diagnostics & Support

Best Buy; Springfield Township (Delaware County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being resources

Job summary

Best Buy’s Geek Squad Advanced Repair Technician works at a local Best Buy store to diagnose, troubleshoot and repair computers and devices while delivering excellent customer experiences. You’ll collaborate with other Agents to identify needs and follow procedures to complete repairs.

The role requires 6 months of hands-on repair or diagnostic experience, and the ability to work a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repairing devices

Consumer electronics

Customer service

Flexible scheduling

Job description

Best Buy’s Geek Squad Advanced Repair Technician works at a local Best Buy store to diagnose, troubleshoot and repair computers and devices while delivering excellent customer experiences. You’ll collaborate with other Agents to identify needs and follow procedures to complete repairs.

The role requires 6 months of hands-on repair or diagnostic experience, and the ability to work a flexible schedule including holidays, nights and weekends.