Tech Repair Specialist – Diagnostics & Support

Best Buy; Leominster (MA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Leominster, MA is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' technology devices in-store.

You will work with other Agents, follow repair procedures, and ensure high-quality service while delivering friendly experiences. This role requires flexible scheduling including holidays, nights and weekends; prior hardware repair exposure helpful.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Customer service

Time management

Job description

Best Buy in Leominster, MA is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' technology devices in-store.

You will work with other Agents, follow repair procedures, and ensure high-quality service while delivering friendly experiences. This role requires flexible scheduling including holidays, nights and weekends; prior hardware repair exposure helpful.