Advanced Tech Repair Specialist

RiseMe; Salem (NH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Salem, NH is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and assist customers on devices in-store. You will work with a team to identify needs and provide tech support both in person and via phone, following Best Buy procedures.

You’ll document customer requests and repairs, maintain knowledge and certifications, and collaborate with leaders to resolve issues. This role emphasizes service, learning, and dependable scheduling.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics

Customer service

Job description

Best Buy Salem, NH is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and assist customers on devices in-store. You will work with a team to identify needs and provide tech support both in person and via phone, following Best Buy procedures.

You’ll document customer requests and repairs, maintain knowledge and certifications, and collaborate with leaders to resolve issues. This role emphasizes service, learning, and dependable scheduling.