In-Store Tech Repair & Diagnostics Expert

Best Buy; Centereach (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local store to provide technology support and repair devices. You will listen to customers, troubleshoot, and follow procedures to restore functionality.

The role requires hands-on work with consumer electronics and a willingness to work a flexible schedule, including holidays, nights and weekends. As part of the team, you will diagnose issues, perform repairs, document requests, and collaborate with other agents to

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting

Repairing devices

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local store to provide technology support and repair devices. You will listen to customers, troubleshoot, and follow procedures to restore functionality.

The role requires hands-on work with consumer electronics and a willingness to work a flexible schedule, including holidays, nights and weekends. As part of the team, you will diagnose issues, perform repairs, document requests, and collaborate with other agents to