Tech Repair Technician - In-Store Diagnostics & Support

Best Buy

Mission Viejo (CA)

On-site

USD 52,000 - 64,000

Full time

22 hours ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) is based in a local Best Buy store in Mission Viejo, CA, delivering technology support and repairing customers' computers and devices. You will listen to customer needs and collaborate with other Geek Squad Agents to troubleshoot and follow procedures, aiming to help customers maximize their tech experience.

Responsibilities include diagnosing, repairing, documenting requests, and maintaining up-to-date knowledge through training.

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets and certifications through training courses.