In-Store Tech Repair Specialist

Best Buy; Conway (AR); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at a local store to provide technology support and repair customers’ computers and other devices. You’ll listen to needs and partner with other Geek Squad Agents to deliver expert service.

You’ll perform repairs by diagnosing issues and following Best Buy procedures. If you’re passionate about technology, this role lets you leverage hands-on skills and help customers maximize their tech.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech

Troubleshooting

Device repair

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at a local store to provide technology support and repair customers’ computers and other devices. You’ll listen to needs and partner with other Geek Squad Agents to deliver expert service.

You’ll perform repairs by diagnosing issues and following Best Buy procedures. If you’re passionate about technology, this role lets you leverage hands-on skills and help customers maximize their tech.