Tech Repair Specialist: In-Store Diagnostics & Support

Best Buy; West Simsbury (CT); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store in West Simsbury, CT. You will diagnose, repair, and support customers by listening to their needs and collaborating with fellow Geek Squad Agents to deliver timely, accurate solutions.

You’ll follow established procedures, document repair requests and maintain up-to-date knowledge through training. A flexible schedule including holidays, nights and weekends is required to meet customer needs and store

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Customer service

Electronics knowledge

Documentation

Tools

Repair diagnostics tools

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store in West Simsbury, CT. You will diagnose, repair, and support customers by listening to their needs and collaborating with fellow Geek Squad Agents to deliver timely, accurate solutions.

You’ll follow established procedures, document repair requests and maintain up-to-date knowledge through training. A flexible schedule including holidays, nights and weekends is required to meet customer needs and store