In-Store Tech Repair Specialist

Talentify; Oklahoma City (OK); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our store team. You’ll diagnose, repair, and advise customers on computers and devices, delivering friendly, solution-focused service in person and over the phone.

You’ll follow repair procedures, document requests with teammates, and keep knowledge up to date through training.

This role requires flexibility to work holidays, nights, and weekends, with opportunities to grow within a nationwide technology services network.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing

Troubleshooting

Consumer electronics

Flexibility

Multi-tasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our store team. You’ll diagnose, repair, and advise customers on computers and devices, delivering friendly, solution-focused service in person and over the phone.

You’ll follow repair procedures, document requests with teammates, and keep knowledge up to date through training.

This role requires flexibility to work holidays, nights, and weekends, with opportunities to grow within a nationwide technology services network.