In-Store Tech Repair Specialist — Diagnostics & Support

Best Buy; West Palm Beach (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in West Palm Beach is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, repair devices, and help customers get the most from their technology. You will work with fellow Geek Squad Agents to deliver reliable service in-store and over the phone.

The role requires 6 months of hands-on repair experience, comfort with consumer electronics, and a flexible schedule that includes holidays and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Skills

Diagnostics & repair

Consumer electronics knowledge

Flexible schedule

Customer service

Tools

Repair tools

Job description

Best Buy in West Palm Beach is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, repair devices, and help customers get the most from their technology. You will work with fellow Geek Squad Agents to deliver reliable service in-store and over the phone.

The role requires 6 months of hands-on repair experience, comfort with consumer electronics, and a flexible schedule that includes holidays and weekends.