Tech Repair Specialist — Fast Diagnostics & Support

Talentify; Coralville (IA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Coralville store to diagnose, repair and support customers' devices. You’ll work in-person and by phone, delivering excellent service while following Best Buy procedures and documenting repairs with teammates.

You’ll perform diagnostics, share recommendations, and stay current with certifications through ongoing training. The role requires flexible scheduling, including evenings, weekends, and holidays, to meet customer

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting technology

Diagnostic skills

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Coralville store to diagnose, repair and support customers' devices. You’ll work in-person and by phone, delivering excellent service while following Best Buy procedures and documenting repairs with teammates.

You’ll perform diagnostics, share recommendations, and stay current with certifications through ongoing training. The role requires flexible scheduling, including evenings, weekends, and holidays, to meet customer