Tech Repair Specialist — Fast-Paced Electronics Diagnostics

Best Buy; West Lebanon (NH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Paid time off

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our West Lebanon, NH store, providing technology support and repairing customers' devices. You will diagnose, troubleshoot, repair, and advise customers while delivering an excellent service experience.

You’ll collaborate with Geek Squad Agents, follow procedures, and maintain documentation of repairs. This role requires adaptability, a passion for tech, and the ability to work a varied schedule including holidays and

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Repair devices

Customer service

Multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our West Lebanon, NH store, providing technology support and repairing customers' devices. You will diagnose, troubleshoot, repair, and advise customers while delivering an excellent service experience.

You’ll collaborate with Geek Squad Agents, follow procedures, and maintain documentation of repairs. This role requires adaptability, a passion for tech, and the ability to work a varied schedule including holidays and