Tech Repair Specialist – In-Store Diagnostics

Best Buy; Monet (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental0

Job summary

Best Buy is looking for a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices at our local store. You’ll troubleshoot issues and perform repairs following Best Buy procedures.

You’ll maintain documentation of repairs, communicate with customers, and work with teammates to ensure timely, high‑quality service. A passion for technology helps you succeed.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• 6 months of experience diagnosing, troubleshooting or repairing technology products

Skills

Diagnosing, troubleshooting orRepairin

Consumer electronics experience

Flexible schedule including holidays,N

Job description

Best Buy is looking for a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices at our local store. You’ll troubleshoot issues and perform repairs following Best Buy procedures.

You’ll maintain documentation of repairs, communicate with customers, and work with teammates to ensure timely, high‑quality service. A passion for technology helps you succeed.