In-Store Tech Repair & Diagnostics Specialist

Best Buy; San Rafael (CA); Vor Ort; USD 28.000 - 41.000; Teilzeit

Benefits dieser Stelle

Competitive pay

Employee discount

Retirement resources

Well-being programs

Zusammenfassung

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store and provide technology support by diagnosing and repairing devices, while delivering excellent customer experiences.

You will troubleshoot, follow procedures, and collaborate with other agents to meet customer needs, with opportunities to grow skills and certifications in a dynamic retail environment.

Qualifikationen

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Aufgaben

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Kenntnisse

Diagnostics

Troubleshooting

Repair devices

Customer service

Electronics knowledge

Jobbeschreibung

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store and provide technology support by diagnosing and repairing devices, while delivering excellent customer experiences.

You will troubleshoot, follow procedures, and collaborate with other agents to meet customer needs, with opportunities to grow skills and certifications in a dynamic retail environment.