In-Store Tech Repair & Diagnostics Specialist

Best Buy; Monroeville (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store. You’ll diagnose, troubleshoot and repair computers and devices, delivering excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You’ll perform repairs by following established procedures, communicate with customers, and maintain documentation. A passion for technology and strong problem-solving skills are essential.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Skills

6 months experience diagnosed/troubles

Consumer electronics experience

Flexible schedule (holidays, nights, &

Prioritization & multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store. You’ll diagnose, troubleshoot and repair computers and devices, delivering excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You’ll perform repairs by following established procedures, communicate with customers, and maintain documentation. A passion for technology and strong problem-solving skills are essential.