Tech Repair Specialist — In-Store Diagnostics & Support

Best Buy; Madison Heights (MI); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician role is based in a local store, where you diagnose, troubleshoot, and repair devices while delivering excellent customer service. You will collaborate with other agents and follow established procedures to resolve issues and ensure customer satisfaction.

The job emphasizes hands-on repair work, maintaining up-to-date knowledge through ongoing training, and supporting customers in-person and over the phone across a fast-paced environment.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy’s Geek Squad Advanced Repair Technician role is based in a local store, where you diagnose, troubleshoot, and repair devices while delivering excellent customer service. You will collaborate with other agents and follow established procedures to resolve issues and ensure customer satisfaction.

The job emphasizes hands-on repair work, maintaining up-to-date knowledge through ongoing training, and supporting customers in-person and over the phone across a fast-paced environment.