In-Store Tech Repair Specialist

Best Buy; Wilmington (DE); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Leaves and benefits overview

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local Best Buy store, providing technology support and repairing customers’ devices. You will listen to needs, partner with other Agents, and follow procedures to diagnose, repair, and support customers both in-store and over the phone.

You will maintain up-to-date knowledge and certifications, handle repairs promptly, and help ensure excellent customer experiences.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local Best Buy store, providing technology support and repairing customers’ devices. You will listen to needs, partner with other Agents, and follow procedures to diagnose, repair, and support customers both in-store and over the phone.

You will maintain up-to-date knowledge and certifications, handle repairs promptly, and help ensure excellent customer experiences.