In-Store Tech Repair Specialist | Diagnostics & Support

Best Buy; Stroudsburg (Monroe County); Sur place; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Résumé du poste

As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You’ll listen to their needs and partner with other Geek Squad Agents.

If you're passionate about technology, you'll leverage your technical abilities to help customers get the most out of their tech, while following our procedures and maintaining documentation.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilités

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Connaissances

Diagnosing & Troubleshooting

Consumer Electronics

Flexible Schedule

Description du poste

As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You’ll listen to their needs and partner with other Geek Squad Agents.

If you're passionate about technology, you'll leverage your technical abilities to help customers get the most out of their tech, while following our procedures and maintaining documentation.