In-Store Tech Repair Technician | Diagnostics & Support

Best Buy; Coralville (IA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) works at the local Best Buy store to repair customers’ devices and provide technology support. You’ll diagnose issues, discuss options with customers, and collaborate with fellow agents to deliver timely, quality service in person or over the phone.

The role emphasizes hands-on repairs, following procedures, ongoing training, and maintaining up-to-date certifications while supporting a positive customer experience.

Qualifications

• Six months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Diagnose, troubleshoot, repair devices and assist customers in-person or by phone.
• Set up follow-up rhythms and ensure expectations are met or exceeded.
• Document customer requests and repairs with the team.
• Ensure repairs are completed timely and escalate issues with leadership.
• Maintain knowledge and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repair

Consumer electronics

Flexible schedule

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) works at the local Best Buy store to repair customers’ devices and provide technology support. You’ll diagnose issues, discuss options with customers, and collaborate with fellow agents to deliver timely, quality service in person or over the phone.

The role emphasizes hands-on repairs, following procedures, ongoing training, and maintaining up-to-date certifications while supporting a positive customer experience.