Tech Repair Specialist – In-Store Device Diagnostics

Best Buy; Braintree (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Braintree, MA. You will diagnose, repair, and support customers' devices, both in person and over the phone, while ensuring a great customer experience.

You will collaborate with Geek Squad Agents, adhere to procedures, and continually update your knowledge through training. Part-time hours and a customer-focused environment define this role, with opportunities to grow within the team.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Braintree, MA. You will diagnose, repair, and support customers' devices, both in person and over the phone, while ensuring a great customer experience.

You will collaborate with Geek Squad Agents, adhere to procedures, and continually update your knowledge through training. Part-time hours and a customer-focused environment define this role, with opportunities to grow within the team.