In-Store Tech Repair Specialist

Best Buy; McDaniel Heights (DE); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well-?

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing computers and devices. You will diagnose issues, follow procedures, and deliver great customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You’ll log repairs, stay current with certifications, and handle in-person and phone support. The role requires at least 6 months of diagnostic or repair experience, hands-on consumer

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing computers and devices. You will diagnose issues, follow procedures, and deliver great customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You’ll log repairs, stay current with certifications, and handle in-person and phone support. The role requires at least 6 months of diagnostic or repair experience, hands-on consumer