In-Store Tech Repair Specialist

Talentify; Newington (NH); On-site; USD 23,000 - 31,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Portsmouth NH store to diagnose, repair, and support customers’ devices. You’ll combine technical skills with a strong customer-service approach to help clients get the most from their technology.

In this role you’ll perform repairs, troubleshoot, and follow Best Buy procedures, working with teammates to document requests and maintain high service standards. Flexible scheduling is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics & repair

Consumer electronics

Flexible scheduling

Prioritization & multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Portsmouth NH store to diagnose, repair, and support customers’ devices. You’ll combine technical skills with a strong customer-service approach to help clients get the most from their technology.

In this role you’ll perform repairs, troubleshoot, and follow Best Buy procedures, working with teammates to document requests and maintain high service standards. Flexible scheduling is required.