In-Store Tech Repair Specialist

Best Buy; Purdy Corner (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy Geek Squad Advanced Repair Technician is part of our local Best Buy store in Massachusetts. You’ll diagnose and repair computers and devices, helping customers in-person and over the phone while partnering with other Geek Squad Agents to deliver excellent service.

You’ll follow procedures, document requests, and stay current with training to grow your technical abilities. A flexible schedule including holidays, nights and weekends is required in this role.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

6 months experience

Consumer electronics

Flexible schedule

Job description

Best Buy Geek Squad Advanced Repair Technician is part of our local Best Buy store in Massachusetts. You’ll diagnose and repair computers and devices, helping customers in-person and over the phone while partnering with other Geek Squad Agents to deliver excellent service.

You’ll follow procedures, document requests, and stay current with training to grow your technical abilities. A flexible schedule including holidays, nights and weekends is required in this role.