In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Maryland; On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑a

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store and provide technology support and repairs. You’ll diagnose problems, repair devices, and help customers in person and over the phone, while documenting requests with teammates.

You’ll need at least 6 months of hands-on repair experience, a passion for consumer electronics, and a flexible schedule that includes holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing & troubleshooting tech

Consumer electronics knowledge

Flexible schedule availability

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store and provide technology support and repairs. You’ll diagnose problems, repair devices, and help customers in person and over the phone, while documenting requests with teammates.

You’ll need at least 6 months of hands-on repair experience, a passion for consumer electronics, and a flexible schedule that includes holidays, nights, and weekends.