Tech Repair Specialist — Fast-Paced, Customer-Centric

Talentify; Burlington (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in our Burlington, NC store, diagnosing and repairing customers' devices while delivering outstanding service in person and over the phone.

You will follow Best Buy procedures, document requests, and collaborate with teammates to ensure timely repairs. A flexible schedule including holidays and weekends is required, with ongoing training to maintain skills and certifications.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Electronics knowledge

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in our Burlington, NC store, diagnosing and repairing customers' devices while delivering outstanding service in person and over the phone.

You will follow Best Buy procedures, document requests, and collaborate with teammates to ensure timely repairs. A flexible schedule including holidays and weekends is required, with ongoing training to maintain skills and certifications.