In-Store Tech Repair Technician - Fast, Friendly Fixes

Best Buy; Burlington (NC); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Burlington, NC store. You’ll diagnose, repair, and troubleshoot devices while delivering friendly, in-store support to customers.

You’ll work with a team to follow procedures, document repairs, and provide outstanding service, ensuring expectations are met or exceeded. The role requires flexible hours, including holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostic skills

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Burlington, NC store. You’ll diagnose, repair, and troubleshoot devices while delivering friendly, in-store support to customers.

You’ll work with a team to follow procedures, document repairs, and provide outstanding service, ensuring expectations are met or exceeded. The role requires flexible hours, including holidays, nights, and weekends.