Electronics Repair Technician — In-Store Tech Support Pro

Best Buy; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Wellbeing support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Charlotte, NC store, providing technology support and repairing customer devices. You will diagnose issues, perform repairs, and assist customers in-store and by phone, leveraging established procedures.

You’ll collaborate with other Geek Squad Agents and continually expand your knowledge through training. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.
• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Skills

Diagnosing tech

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Charlotte, NC store, providing technology support and repairing customer devices. You will diagnose issues, perform repairs, and assist customers in-store and by phone, leveraging established procedures.

You’ll collaborate with other Geek Squad Agents and continually expand your knowledge through training. A flexible schedule including holidays, nights and weekends is required.