In-Store Tech Repair Specialist

Best Buy; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Cary, NC store. You will diagnose, troubleshoot, and repair devices, assisting customers in person and by phone to deliver effective tech solutions.

You’ll document requests and repairs with teammates and stay current through training to ensure outstanding service. Join a team committed to customer care and technical excellence, with competitive pay, employee discounts and comprehensive benefits.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing/troubleshooting experience

Consumer electronics experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Cary, NC store. You will diagnose, troubleshoot, and repair devices, assisting customers in person and by phone to deliver effective tech solutions.

You’ll document requests and repairs with teammates and stay current through training to ensure outstanding service. Join a team committed to customer care and technical excellence, with competitive pay, employee discounts and comprehensive benefits.