Advanced Tech Repair Specialist — Fast Fixes

Best Buy; Florence (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Florence, SC seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and explain technology solutions to customers. You’ll work at the store, listen to needs, perform diagnostics, and follow Best Buy procedures to ensure quality repairs.

You’ll collaborate with other Agents, maintain documentation, manage timely repairs, and stay current with training and certifications. The role requires a flexible schedule including holidays, nights and weekends, and a

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy in Florence, SC seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and explain technology solutions to customers. You’ll work at the store, listen to needs, perform diagnostics, and follow Best Buy procedures to ensure quality repairs.

You’ll collaborate with other Agents, maintain documentation, manage timely repairs, and stay current with training and certifications. The role requires a flexible schedule including holidays, nights and weekends, and a