Tech Repair Specialist – Diagnostics & Troubleshooting

Best Buy; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Woodland Hills, CA is seeking a Repair Technician to diagnose, troubleshoot, and repair consumer electronics while assisting customers in-store and over the phone. You will establish follow-up rhythms, meet or exceed expectations, and collaborate with team members to document customer requests and repairs.

The role requires 6 months of hands-on experience with technology products and the ability to adapt to a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Job description

Best Buy in Woodland Hills, CA is seeking a Repair Technician to diagnose, troubleshoot, and repair consumer electronics while assisting customers in-store and over the phone. You will establish follow-up rhythms, meet or exceed expectations, and collaborate with team members to document customer requests and repairs.

The role requires 6 months of hands-on experience with technology products and the ability to adapt to a flexible schedule including holidays, nights and weekends.