In-Store Tech Repair Specialist - Diagnostics & Support

Best Buy

Holland (MI)

On-site

USD 17,000 - 22,000

Part time

2 days ago

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Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our Holland, MI store. You will diagnose, troubleshoot, and repair computers and devices, delivering excellent customer service in person and over the phone.

You’ll work with teammates to document repairs, follow standard procedures, and stay current with certifications. The role requires flexible hours, including holidays and weekends, to meet customer needs and store goals.

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets and certifications through training courses.