Tech Repair Specialist - In-Store Diagnostics & Support

Best Buy; Fullerton (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits

Paid time off

Job summary

Best Buy in Fullerton, CA is hiring a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in store. You’ll combine technical troubleshooting with great customer service to help clients get the most from their technology.

You’ll work with other agents, maintain documentation, and stay current through training. The role requires 6 months of hands-on repair or troubleshooting experience and a willingness to work flexible hours, including holidays, nights

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Electronics

Customer service

Documentation

Tools

Diagnostic equipment

Job description

Best Buy in Fullerton, CA is hiring a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in store. You’ll combine technical troubleshooting with great customer service to help clients get the most from their technology.

You’ll work with other agents, maintain documentation, and stay current through training. The role requires 6 months of hands-on repair or troubleshooting experience and a willingness to work flexible hours, including holidays, nights