Device Repair Technician — Advanced Diagnostics & Fixes

Best Buy; Montgomeryville (Montgomery County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leaves of absence

Job summary

Best Buy is seeking a technician to diagnose, troubleshoot, repair consumer electronics and assist customers in-store and over the phone. You will collaborate with team members to document requests and repairs, follow up to meet expectations, and complete tasks promptly while maintaining up-to-date certifications.

Ideal candidates have at least 6 months of diagnostic or repair experience, familiarity with consumer electronics, and a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

6 months experience

Consumer electronics experience

Flexible schedule

Job description

Best Buy is seeking a technician to diagnose, troubleshoot, repair consumer electronics and assist customers in-store and over the phone. You will collaborate with team members to document requests and repairs, follow up to meet expectations, and complete tasks promptly while maintaining up-to-date certifications.

Ideal candidates have at least 6 months of diagnostic or repair experience, familiarity with consumer electronics, and a flexible schedule including holidays, nights and weekends.