Tech Repair & Diagnostics Specialist

Best Buy; Geneva (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Geneva, IL is seeking an Advanced Repair Technician to diagnose, repair and support customers both in-store and over the phone. You’ll troubleshoot devices, perform repairs, and ensure quality service while following Best Buy procedures.

You’ll work with a team, maintain thorough documentation, and continually update your skills through ongoing training. The role requires flexibility for holidays, nights and weekends and offers competitive pay and benefits.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

6 months experience

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy in Geneva, IL is seeking an Advanced Repair Technician to diagnose, repair and support customers both in-store and over the phone. You’ll troubleshoot devices, perform repairs, and ensure quality service while following Best Buy procedures.

You’ll work with a team, maintain thorough documentation, and continually update your skills through ongoing training. The role requires flexibility for holidays, nights and weekends and offers competitive pay and benefits.