In-Store Tech Repair Specialist – Diagnostics & Support

RiseMe; Barboursville (WV); On-site; USD 29,000 - 42,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our Barboursville store. You’ll diagnose, repair and support customers’ devices, delivering friendly service in person and over the phone.

This role emphasizes troubleshooting, rapid diagnostics and accurate documentation, with opportunities to grow through training and certifications. Flexible scheduling is required, including evenings, weekends and holidays.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our Barboursville store. You’ll diagnose, repair and support customers’ devices, delivering friendly service in person and over the phone.

This role emphasizes troubleshooting, rapid diagnostics and accurate documentation, with opportunities to grow through training and certifications. Flexible scheduling is required, including evenings, weekends and holidays.