Tech Repair Specialist — Diagnostics & Customer Support

Best Buy; Birmingham (AL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Flexible scheduling

On-the-job training

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Birmingham, AL store to diagnose, repair, and support customers’ devices. You’ll work closely with fellow agents, follow repair procedures, and provide friendly, tech-savvy service both in-person and over the phone.

Ideal candidates have at least 6 months of repair experience, a passion for consumer electronics, and flexibility to work holidays, nights, and weekends; ongoing training helps you stay sharp and certified.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Customer service

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Birmingham, AL store to diagnose, repair, and support customers’ devices. You’ll work closely with fellow agents, follow repair procedures, and provide friendly, tech-savvy service both in-person and over the phone.

Ideal candidates have at least 6 months of repair experience, a passion for consumer electronics, and flexibility to work holidays, nights, and weekends; ongoing training helps you stay sharp and certified.