In-Store Tech Repair Specialist — Diagnostics & Support

Best Buy; Arkansas; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being benefits

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at a local store to provide technology support and repair customers’ computers and devices. You’ll deliver excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You’ll diagnose issues, perform repairs, and document requests, while maintaining knowledge and staying certified through ongoing training to help customers get the most from their tech.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech issues

Troubleshooting

Repairing devices

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at a local store to provide technology support and repair customers’ computers and devices. You’ll deliver excellent customer experiences by listening to needs and partnering with other Geek Squad Agents.

You’ll diagnose issues, perform repairs, and document requests, while maintaining knowledge and staying certified through ongoing training to help customers get the most from their tech.