Advanced Tech Repair Technician — Diagnostics & Customer Support

Best Buy; Pensacola (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Great employee discount

Competitive pay

Benefits

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role at our Pensacola store offers hands-on tech support, diagnosing and repairing computers and devices while delivering friendly customer experiences.

You’ll work with fellow agents to document repairs, meet timelines, and leverage training to maintain certifications. Flexibility with evenings, weekends, and holidays is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Repairing tech products

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role at our Pensacola store offers hands-on tech support, diagnosing and repairing computers and devices while delivering friendly customer experiences.

You’ll work with fellow agents to document repairs, meet timelines, and leverage training to maintain certifications. Flexibility with evenings, weekends, and holidays is required.