Tech Repair Specialist - Diagnostics & Customer Care

Best Buy; Albuquerque (NM); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Albuquerque store to diagnose, troubleshoot, and repair computers and devices while delivering exceptional customer experiences. You’ll work with teammates, follow procedures, and continuously update knowledge through training.

This part-time role supports in-person and phone assistance in a fast-paced environment. You’ll join a team that values customer focus, technical aptitude, and collaborative problem-solving, with

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics

Troubleshooting

Tech repair

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Albuquerque store to diagnose, troubleshoot, and repair computers and devices while delivering exceptional customer experiences. You’ll work with teammates, follow procedures, and continuously update knowledge through training.

This part-time role supports in-person and phone assistance in a fast-paced environment. You’ll join a team that values customer focus, technical aptitude, and collaborative problem-solving, with