Tech Repair Specialist - Diagnostics & Support

Best Buy; Federal Way (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is looking for a Geek Squad Advanced Repair Technician (Agent) to join our store team. You’ll diagnose, troubleshoot, and repair computers and other devices, and you’ll help customers by listening to their needs and guiding them through solutions.

You’ll perform repairs following our procedures, document requests and repairs, and stay current with training and certifications to deliver outstanding service in person and over the phone.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostic troubleshooting

Consumer electronics knowledge

Job description

Best Buy is looking for a Geek Squad Advanced Repair Technician (Agent) to join our store team. You’ll diagnose, troubleshoot, and repair computers and other devices, and you’ll help customers by listening to their needs and guiding them through solutions.

You’ll perform repairs following our procedures, document requests and repairs, and stay current with training and certifications to deliver outstanding service in person and over the phone.