Tech Repair Specialist - Diagnostics & Customer Support

Best Buy; Columbus (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing devices. You will diagnose and repair computers and other electronics while helping customers understand the solutions.

You will collaborate with other Geek Squad Agents to ensure high-quality service and documentation of each repair. You’ll handle troubleshooting, maintain certifications through ongoing training, and adapt to a flexible schedule that

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics

Troubleshooting

Repair experience

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing devices. You will diagnose and repair computers and other electronics while helping customers understand the solutions.

You will collaborate with other Geek Squad Agents to ensure high-quality service and documentation of each repair. You’ll handle troubleshooting, maintain certifications through ongoing training, and adapt to a flexible schedule that