In-Store Tech Repair Specialist – Diagnostics & Support

Best Buy; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Southfield, MI. You will diagnose and repair devices, assist customers in-person and over the phone, and collaborate with the team to document requests and repairs.

You’ll participate in ongoing training, maintain up-to-date knowledge and certifications, and adapt to a flexible schedule including holidays and weekends. Strong communication and a passion for technology are essential.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Skills

6 months experience

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store in Southfield, MI. You will diagnose and repair devices, assist customers in-person and over the phone, and collaborate with the team to document requests and repairs.

You’ll participate in ongoing training, maintain up-to-date knowledge and certifications, and adapt to a flexible schedule including holidays and weekends. Strong communication and a passion for technology are essential.