Tech Repair Specialist — Diagnose, Fix & Delight Customers

BrassRing, LLC; Chesterfield (MO); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Great employee discount

Financial savings and retirement ресур

Physical and mental well-being support

Zusammenfassung

Best Buy Chesterfield is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices at our local store. You’ll listen to needs, repair computers and other electronics, and partner with fellow agents to deliver great customer experiences.

This role requires about 6 months of hands-on repair experience, plus the ability to work nights, weekends and holidays. You’ll stay current with training and certifications while documenting requests and repairs

Qualifikationen

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Aufgaben

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Kenntnisse

Diagnosing experience

Troubleshooting

Consumer electronics

Flexible schedule

Jobbeschreibung

Best Buy Chesterfield is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices at our local store. You’ll listen to needs, repair computers and other electronics, and partner with fellow agents to deliver great customer experiences.

This role requires about 6 months of hands-on repair experience, plus the ability to work nights, weekends and holidays. You’ll stay current with training and certifications while documenting requests and repairs