In-Store Tech Repair Specialist: Diagnostics & Support

Best Buy; Chesterfield (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy in Chesterfield, MO is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair computers and devices in-store.

You will diagnose, troubleshoot, and repair, while delivering friendly customer experiences and collaborating with fellow Agents. Flexibility to work evenings and weekends is expected.

The role offers opportunities to stay current with certifications and to improve technical skills through hands-on service.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing & Troubleshooting

Consumer electronics familiarity

Flexible schedule

Job description

Best Buy in Chesterfield, MO is seeking a Geek Squad Advanced Repair Technician (Agent) to provide technology support and repair computers and devices in-store.

You will diagnose, troubleshoot, and repair, while delivering friendly customer experiences and collaborating with fellow Agents. Flexibility to work evenings and weekends is expected.

The role offers opportunities to stay current with certifications and to improve technical skills through hands-on service.