Advanced Electronics Repair Technician

Best Buy; Joplin (MO); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee discount

Benefits

Résumé du poste

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at our local store and assist customers by diagnosing and repairing devices. You will troubleshoot, repair, and document work while collaborating with other agents to ensure high-quality service.

The role requires hands-on electronics experience, the ability to multitask in a busy environment, and a willingness to work nights, holidays, and weekends as needed.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilités

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Connaissances

Troubleshooting

Customer service

Time management

Description du poste

Best Buy is seeking a Geek Squad Advanced Repair Technician to work at our local store and assist customers by diagnosing and repairing devices. You will troubleshoot, repair, and document work while collaborating with other agents to ensure high-quality service.

The role requires hands-on electronics experience, the ability to multitask in a busy environment, and a willingness to work nights, holidays, and weekends as needed.